Privacy Notice

Student Information:

• Name, age, and year group
• Educational needs and learning preferences
• Academic progress and assessment results
• Any special educational needs or health information relevant to tutoring

Parent/Guardian Information:

• Name and contact details (email, phone, address)
• Payment information (processed securely through third-party providers)
• Communication preferences

Session Data:

• Session notes and progress records
• Homework assignments and completed work
• Communication logs between tutors and families

Lawful Basis for Processing:

• Contract: To provide tutoring services as agreed
• Legitimate Interest: To improve our services and ensure quality tutoring
• Consent: For marketing communications (where explicitly given)
• Legal Obligation: To meet safeguarding and regulatory requirements

Purposes:

• Matching students with appropriate tutors
• Delivering personalized tutoring sessions
• Tracking academic progress and providing updates
• Processing payments and managing bookings
• Ensuring safeguarding compliance
• Improving our services and tutor training

Data Storage:

• Data is stored securely using encrypted systems and password protection
• Physical records are kept in locked, secure locations
• Access is restricted to authorized personnel only
• Data is retained only as long as necessary for the purposes outlined

Data Sharing:

• We share relevant information with assigned tutors to provide effective tutoring
• All tutors are self-employed professionals bound by confidentiality agreements
• We may share information with parents/guardians for progress updates
• We do not sell or share data with third parties for marketing purposes
• We may share information if required by law or for safeguarding purposes

International Transfers:

As we provide online tutoring services, some data may be processed using cloud services. We ensure all third-party providers comply with UK GDPR requirements and have appropriate safeguards in place.

Enhanced DBS Checks:

All our tutors hold current enhanced DBS checks. Information about these checks is stored securely and in accordance with DBS guidelines. This information is necessary for safeguarding purposes and to ensure the safety of all students.

Online Tutoring:

As our tutoring is conducted online only, we may record sessions for quality assurance and safeguarding purposes. Any recordings are stored securely, accessed only by authorized personnel, and deleted after a reasonable period unless required for safeguarding investigations.

Special Category Data:

We may process special category data (such as information about learning differences, health conditions, or individual learning needs) where necessary to provide appropriate educational support. This is processed under the substantial public interest basis for providing educational services.